okkplay Privacy Policy

When you register an account with okkplay, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos (PHP). During your sessions on the platform, we automatically gather technical data including your device type, operating system, browser version, IP address, and session duration. This information helps us detect unusual activity, prevent fraud, and ensure the platform runs smoothly for all Filipino players. If you contact our support team, we may also retain records of that communication to improve our service quality. We collect only the data that is genuinely necessary to operate the platform and fulfil our legal obligations under Philippine law. You will always be informed of any significant change to the categories of data we collect.

The personal data we collect is used primarily to create and manage your okkplay account, verify your identity, and process your financial transactions securely. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional updates about new offers on the Promotion page. Technical data such as your IP address and device information is used to protect your account from unauthorised access and to optimise the platform's performance on mobile devices commonly used by Filipino players. We may use anonymised, aggregated data to analyse platform usage trends and improve the overall gaming experience. Your data is never used to make automated decisions that produce legal or similarly significant effects on you without human review. We do not use your personal information for any purpose that is incompatible with the purposes described in this policy. If we intend to use your data for a new purpose, we will notify you and, where required, seek your consent before doing so.

okkplay does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data with trusted service providers — such as payment processors, identity verification partners, and cloud infrastructure providers — strictly to the extent necessary for them to perform services on our behalf. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection regulations. In certain circumstances, we may be legally required to disclose your information to government authorities, regulatory bodies, or law enforcement agencies in the Philippines, and we will comply with such lawful requests. If okkplay undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance. We will never disclose your personal data to any party outside the Philippines without ensuring that adequate data protection safeguards are in place. Any disclosure beyond what is described here will only occur with your explicit prior consent.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the okkplay platform is encrypted using secure protocols, ensuring that your login credentials and financial details remain protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities within the timeframes required by law. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login details with anyone. If you suspect that your account has been compromised, contact us immediately using the details provided in the footer of this page.

As a Filipino player on okkplay, you have the right to access the personal data we hold about you and to request a copy of it at any time. You may also request that we correct any inaccurate or incomplete information in your account records, and we will action such requests promptly. Where we are processing your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we must comply with. If you believe that our processing of your data infringes your rights under Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission. To exercise any of these rights, please contact us using the email address displayed in the footer below, and we will respond within the timeframe required by applicable law. We are committed to handling all data rights requests fairly, transparently, and without undue delay.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by Philippine financial regulations and anti-money laundering obligations. Transaction records and identity verification documents may be kept for a minimum period specified by applicable law, even after account closure. When data is no longer required, we securely delete or anonymise it so that it can no longer be linked back to you. This Privacy Policy may be updated from time to time to reflect changes in our practices, legal requirements, or platform features — the effective date at the top of this page will always reflect the most recent revision. Continued use of the okkplay platform after a policy update constitutes your acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how your data is handled. For any questions about this policy or our data practices, please refer to the FAQ page or reach us via the contact details in the footer.